QUID PRO SUPPORT
A little help goes a long way.
Questions about your account, a listing, or an exchange? Start here.
GET IN TOUCH
Contact support
Tell us what happened and what you expected. Include your Quid Pro handle and any relevant trade reference. Never send your password or sign-in tokens.
Email Quid Pro supportsupport@knoatechlabs.com
Opens your email app. You can also copy the address into your usual email service.
YOUR INFORMATION
Privacy & account requests
Delete your account in the app: open Profile, then Delete account. It takes effect immediately.
For access or correction requests, or if you can no longer sign in to delete your account, contact support from the email associated with your account. We may need to verify that the account belongs to you.
Send a privacy request →Read the privacy policy →COMMON QUESTIONS
Let’s work it out.
How do credits work?
Credits record the value of work exchanged on Quid Pro. Agree on the work and its credit value before accepting a trade. Your profile shows your balance and recent credit entries.
Can I cash out my credits?
Not yet. Cashing out credits is in development. Until it is ready, credits have no cash value and can’t be exchanged for money. The Terms of Use will change before cashing out starts, and the app will ask you to agree to them again.
How do I edit or remove a listing?
Open your own listing in the app to find its edit and delete controls. Deleting removes it from active listings. It does not automatically erase related trade records or messages.
How do I delete my account?
In the app, open Profile, then Delete account. Enter your password to confirm. Your account is deleted immediately and you are signed out. The privacy policy lists what is erased and what is kept.
How do I report or block someone?
Tap the menu (three dots) on a listing, profile, or conversation, then choose Report or Block. To report a single message, press and hold it. Our team reviews every report within 24 hours. You can unblock members from Profile, then Blocked members.
Why can’t I upload a photo?
Check your connection and photo permissions in your device settings. Each listing supports up to eight photos, with a limit of 10 MB per photo. Try a smaller image if an upload fails.
Do I have to share my location?
No. You can type a city or browse without granting device location access. Change location permission at any time in your device settings.
How do I get help with a trade or credit balance?
Contact support with the trade reference, listing title, and a description of the issue. Include screenshots if useful, but remove personal information about other people.
The app will not load. What should I send?
Try reopening the app and check your internet connection. If the problem continues, include your device model, operating system, app version, what you were doing, and any error message when contacting support.