Certification checks
When you submit a certification, we store your certificate photos or PDFs, credential name, issuer, service category and expiry date if any. Our team records its review and the result. Checked credential details can appear on your profile and matching listings. Your certificate files are available only to you and moderators. Credential references, private review notes, and revocation reasons are available only to moderators. You can read the result of your submission, including any changes we request. Expired and revoked certifications do not show a public badge.
Information you provide
When you create an account, Quid Pro collects your email address, phone number, display name, handle, and password. Passwords are stored as hashes. Your phone number is private and available only to you and Quid Pro moderators; it is not shown on public profiles or listings. You can add profile information such as a biography, photo, and city.
We store the listings, photos, messages, trade proposals, reviews, and other content you submit. We also keep trade activity and credit ledger entries to show your balance and exchange history. If you contact support, we receive the information you include in your message.
Location and device information
When you make a listing, the app asks for location permission to suggest where the post is based. You can type a city instead. Every published listing needs a location, including remote work, which members can still find from anywhere. The app also uses location to find nearby services when you choose to browse nearby. Coordinates saved to profiles and listings are rounded to an approximate area; nearby searches can send the device coordinates to the service.
If you enable push notifications, we store a notification token and device platform to deliver messages and trade updates. The service also processes connection and security information, such as IP addresses, user agents, access times, and error logs.
How information is used
Quid Pro uses this information to manage accounts, display listings and profiles, find nearby services, deliver messages, record trades and credits, send notifications, understand how the app is used, respond to support requests, and investigate errors or misuse.
What other people can see
Your public profile and active listings can be viewed by others. They can include your display name, handle, profile photo, biography, city, listing photos, reviews, and activity information. Do not include sensitive information in public content.
Messages and trade details are available to the people participating in the conversation or trade. Authorized service administrators may access information to operate the service or investigate issues. Quid Pro does not offer end-to-end encrypted messaging.
Service providers
Quid Pro uses Amazon Web Services for hosting and media storage. Google processes app usage data for the Android app through Google Analytics for Firebase, as described below. When enabled, push notifications use Expo and the device platform’s notification services, such as Apple or Google. These providers process information needed to deliver those services, including notification tokens and notification content. Email providers process messages you send to support.
We may also disclose information when required by law or necessary to address fraud, security incidents, or threats to safety.
Analytics and storage
This public website does not include advertising trackers or analytics scripts, and it does not require an account. The hosting service can process connection information to serve pages and maintain security.
The Android app uses Google Analytics for Firebase to understand how the app is used and whether notifications arrive. It records an identifier for each installation of the app; your device model, operating system, and app version; an approximate location, such as your city or region, that Google derives from your IP address; and app events such as first opens, sessions, screens viewed, app updates, and notifications received and opened. It does not collect your device’s advertising ID, it is not used for advertising or ad personalization, and it is not linked to your Quid Pro account. Google Analytics keeps this event data for 2 months. The iOS app does not use analytics.
The Android app does not yet have a setting to turn analytics off. Uninstalling the app removes its installation identifier from your device.
The mobile app stores sign-in credentials and preferences on your device to keep you signed in and remember your choices.
Retention and deletion
Account information and content are stored to provide the service. Removing a listing hides it from active listings; it does not automatically erase historical trade records or messages.
You can delete your account in the app under Profile, then Delete account. Deletion takes effect immediately and erases your name, handle, biography, city, profile photo, listings and their photos, the messages you sent, reviews you wrote and received, and your sign-in sessions and notification devices. Open trades are cancelled.
Some records are kept after deletion: past trades and credit ledger entries, shown to the other member as “Deleted member”, so other members’ balances stay accurate; and reports about content, which are kept for safety and moderation. Backups may hold deleted information for a limited time. Uninstalling the app does not delete your account.
Reports, blocks, and moderation
When you report content, we store your report, the reason you chose, any details you add, and a copy of the reported content as it was at that moment. When you block a member, we store the block and notify our moderators. The member you report or block is not told who you are. Moderators use this information to review content and to suspend members who break the Terms of Use.
Your choices and requests
You can edit available profile and listing fields in the app. You can also change photo, location, and notification permissions in your device settings. Disabling a permission can limit the related feature.
For access, correction, deletion, or other privacy requests, use the Quid Pro support page. Your rights depend on where you live; members in Canada can read If you live in Canada. We may request information to verify your identity before acting on a request.
If you live in Canada
Quid Pro is available in Canada as well as the United States. Canadian privacy law gives you rights over your personal information: the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, if you live in Quebec, the Act respecting the protection of personal information in the private sector, as amended by Law 25. Alberta and British Columbia have their own private-sector privacy laws.
Where your information is stored. Quid Pro’s servers and media storage are in the United States, with Amazon Web Services. Google, for analytics in the Android app, and Expo, for push notifications, may also process information outside Canada. Information stored in another country is subject to that country’s laws and may be accessed by its courts, law enforcement, and national security authorities.
Your consent. We use your information for the purposes described in this policy. You can withdraw your consent at any time, subject to legal or contractual limits: turn off location or notifications in your device settings, uninstall the app, or delete your account. Withdrawing consent can mean a feature no longer works.
Your rights. You can ask to see the personal information we hold about you and how it has been used and shared, and ask us to correct it if it is inaccurate or incomplete. If you live in Quebec, you can also ask to receive your computerized personal information in a structured, commonly used format, and ask us to stop disseminating or to de-index your personal information where the law allows.
Making a request. Send privacy requests through the Quid Pro support page, from the email address on your account. We respond within 30 days.
Complaints. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada. If you live in Quebec, you can also contact the Commission d’accès à l’information du Québec; in Alberta or British Columbia, the province’s Information and Privacy Commissioner.
Security
Quid Pro uses access controls and password hashing to protect account information. No service can guarantee complete security. Keep your password private and contact support if you suspect someone has accessed your account.
Changes and contact
Updates to this policy will appear on this page with a revised date. For questions about this policy or your information, contact the Quid Pro team.